Risk Warning: Trading in CFDs, involves a high level of risk. 77.95% of retail investor accounts lose money when trading CFDs with this provider. It is possible to lose all your invested capital. Such financial products may not be suitable or allowed for you, and you should consider such restrictions and whether you understand how CFDs work and all the risks involved.
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FAQs

about tSG brokers

What is TSG Brokers?

TSG Brokers is an STP (Straight Through Processing) broker, owned and operated by TSG Brokers Ltd, a company authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 291/16 and a member of the Investor Compensation Fund (ICF).

We are powered by The5ers, a leading prop firm, combining professional-grade tools, transparent trading conditions, and a global community of traders, all designed to help you learn, grow, and trade with confidence.

At TSG Brokers, we believe that trading is a skill, not a gamble. Our mission is to empower traders with the knowledge, tools, and support they need to succeed, from beginners to professionals. We value transparency, fairness, and integrity, and are committed to creating a trading environment where every trader can thrive.

STP (Straight Through Processing) means that your trades are routed directly to the market for execution. This ensures that your orders are handled quickly, transparently, and at the best available market price.

How it works at TSG Brokers:

  1. You place a trade on our platform.
  2. Your order is automatically sent to our liquidity providers.
  3. The trade is executed at the current market price.

This model ensures efficient, transparent, and fair trading for all our clients.

  • Powered by The5ers: Backed by a leading prop firm, providing professional-grade tools and access to a global trading community.
  • Wide range of assets: Trade 300+ instruments across forex, stocks, cryptocurrencies, commodities, and indices.
  • Transparent and secure trading: Your funds are fully protected in the segregated client accounts, negative balance protection, and our membership in the Investor Compensation Fund (ICF). Regulated by CySEC under license number 291/16, we ensure full transparency and investor protection.
  • Direct market access: Fast and reliable execution, fair and transparent pricing.

We’ve got you! Yes, brokers can be confusing. But that’s why we’re here with free education, an active community, clear language, and real explanations to help you trade with confidence.

You can reach us in several ways:

  • Phone: +357 22 008 100
  • Email: support@tsgbrokers.com
  • Live Chat: We’re here for you during office hours, Monday to Friday – and our dedicated team will gladly help with anything you need.

Our office: 18 Kyriakou Matsi Avenue, Victory Tower, Office 302, Nicosia 1082, Cyprus

Regualtion

Who regulates TSG Brokers and what rules apply?

Brokers is regulated by the Cyprus Securities and Exchange Commission (CySEC), the financial markets regulator responsible for overseeing investment firms and securities markets in Cyprus.

As a CySEC-licensed broker, TSG operates under the MiFID II and MiFIR regulatory framework and follows ESMA (European Securities and Markets Authority) rules designed to protect retail clients.

You can learn more about ESMA standards at esma.europa.eu.TSG

TSG Brokers keeps all client funds in segregated bank accounts, separate from the company’s own capital.

In addition, the eligible retail clients aree protected by the Investor Compensation Fund (ICF), which offers compensation up to the applicable regulatory limit if the firm becomes insolvent.

The Investor Compensation Fund provides compensation for Retail Investors in the event of the default of TSG Brokers Ltd due to insolvency. The Investor Compensation Fund provides coverage up to its maximum limit, and only for eligible retail clients under CySEC rules. The compensation provided to you by the ICF shall not exceed twenty thousand EUR (20,000€) or 90% of the cumulative covered claims of the covered investor, whichever is lower.

Trading always carries risk, even under strong regulation.

Accounts

How do I open an account with TSG Brokers?

To open your personal trading account:

  1. Click the ‘Register’ icon on the TSG Brokers Ltd homepage.
  2. Complete the registration and verification process.
  3. You will automatically receive an email with your platform credentials.
  4. Log in to your account using your email and chosen password.
  5. From your account dashboard, you can:
    • Upload documents (if not done during registration)
    • Manage your account
    • Download our trading platforms
    • Fund your account

Please note: Available trading jurisdictions depend on your country of residence. TSG Brokers Ltd does not offer Contracts for Difference (CFDs) to residents of certain countries, including the United States and sanctioned jurisdictions.

At TSG, every trader has an address, and so do your needs. We offer a range of accounts to suit every level:

  • Basic – Start trading from €100 with essential tools and standard spreads.
  • Standard – For growing traders, €1,000 minimum deposit, tighter spreads.
  • Expert – Advanced conditions, from €5,000, lower spreads for experienced traders.
  • VIP – Enhanced trading tools, priority account support and competitive pricing, from €25,000.
  • ECN – Raw spreads and direct market access experience, from €15,000.
  • Professional – High-volume traders, up to 1:200 leverage, from €50,000.

*Your capital is at risk.

For full account specifications, please visit: View all account types

Yes! You can open a trading account in your company’s name by following our verification and registration process:

    1. Enter the personal details of the person who will act as the authorised representative.
    2. Log in to your TSG Brokers portal to upload official company documents, such as:
      • Certificate of incorporation
      • Articles of association
      • Other relevant legal documents
    3. Our Back Office Department will review the documents and assist you in completing the application.

Yes. In compliance with international regulations:

  • CRS and FATCA: We report clients’ balances and equity at the end of the year to our local tax authorities, who may share this information with the tax authorities of your jurisdiction.
  • EMIR and MiFIR: We report all client transactions by the close of the following business day to trade repositories or directly to CySEC.

These reports are standard regulatory requirements and ensure that TSG Brokers operates with full transparency and compliance with the law.

Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Verification/registration

What documents do I need to upload?

To successfully verify and approve your account, all documents must be:

  • Colored
  • All four corners visible (not cropped)
  • Clearly readable

Proof of Identity (POI):

  • Passport or National ID (both must be valid and not expired)
  • For National ID, provide both front and back sides
  • Note: Driving License is not accepted as POI

Proof of Residence (POR):

  • Recent Bank Statement (not older than 6 months)
  • Official Government Document proving your address, with stamp and signature
  • Utility Bill (landline phone, water, electricity; not older than 6 months)
  • Note: Mobile phone bills are not accepted as POR


How to upload your documents:

  • During registration
  • Via your TSG Brokers portal: click ‘My Account’ → ‘Documents’
  • Alternatively, email them from your registered email address to support@tsgbrokers.com

As a regulated broker, TSG Brokers follows MiFID II and CySEC guidelines designed to protect clients from trading complex, high-risk products without sufficient knowledge or experience.

The appropriateness test helps us ensure that you:

  • Understand the risks of trading complex instruments such as CFDs
  • Can make informed trading decisions
  • Receive appropriate guidance and support tailored to your experience level

Taking the test is a way to trade safely and confidently with TSG Brokers.

If you do not currently meet the experience requirements, here’s what you can do:

  1. Open a demo account to practice trading without risk.
  2. Explore our Education Section to learn more about the markets and trading strategies.
  3. Once you feel confident and experienced enough to open a live account, and fully understand the risks, contact us so we can reassess your suitability.
  4. If any information you provided during registration was incorrect, please let us know so we can clarify and update your details.

Funding Activities

What is the minimum amount for a deposit?

The minimum deposit via Bank Card or Wire Transfer is 100 EUR/USD.

Please note that the minimum deposit may vary depending on the type of account you choose.

To view all available account types and their requirements, please click here: View all account types

  • Bank Card: minimum initial withdrawal is 1 EUR/USD
  • Wire Transfer: minimum initial withdrawal is 50 EUR/USD
  1. Log in to your TSG Brokers account.
  2. Go to ‘Withdrawal’ → ‘New Request’.
  3. Follow our withdrawal policy:
    • Withdrawals should be made via the same method used for deposits, unless the cumulative deposit amount made by the bank card method has been fully refunded.
    • If the above applies, you may use bank wire to withdraw profits.

Processing time: Withdrawal requests are handled within 24 hours of receipt.
Card deposits:

  • Any card deposits made within 6 months must be withdrawn to the same card first.
  • After the card refund, you can withdraw remaining funds via bank wire.

Even if your card has been cancelled or expired, banks usually allow refunds to that card for at least 6 months after cancellation.

You should therefore request your withdrawal to the same card you used for your deposit. The funds will be credited to your new card connected to the same bank account. However, we strongly recommend reconfirming with your bank whether they can accept the refund to your expired card and credit it to your new card. If not, you will need to provide us with copies (front and back) of a new card issued by the same bank.

If your bank account has been completely closed, please send proof of account closure to our Support team at support@tsgbrokers.com.

There are several possible reasons why your Credit or Debit Card deposit may have been declined:

  • You may have reached your daily transaction limit or available balance.
  • Some of your card details (number, expiry date, or CVV) may have been entered incorrectly.
  • Your card may have expired or is not authorized for online transactions.
  • Your bank may have additional security restrictions that prevent the payment from being processed.

Please double-check your details and contact your card issuer or bank to ensure your card is authorized for online transactions.

Products & Trading

Which instruments can I trade with TSG Brokers?

At TSG Brokers, you can trade CFDs across multiple asset classes from a single account, allowing you to diversify your portfolio. We offer over 300 instruments in the following categories:

  • Forex: 60 major, minor, and exotic currency pairs
  • Indices: 13 of the world’s most popular global indices
  • Commodities: Gold, Silver,Brent Crude Oil, WTI, and other commodities
  • Stocks: High-profile global stocks
  • Cryptocurrencies: 8 cryptocurrencies as CFDs

To see the full list of available instruments, click here: View instruments

You can view all detailed instrument specifications directly on our website:

This will help you understand all contract details, trading conditions, and requirements for each instrument.

– Select an instrument
– Choose Buy (Long) or Sell (Short),
– Set a trade size (Volume in lot).
– By default, order type is market, unless a conditional order is set (“Open order when price is:”) then your order will only be triggered once the asset reaches the set price.
– Send your order.

Find the position you wish to close at the open trades section at the bottom of the screen. Press Close, then “Close trade” to fully close or tick “Partial Close” and type the volume you wish to partially close. The trade will be executed at market price. To send a conditional order, set stop loss and take profit to automatically trigger order once reached the preset price.

Important notice: Order section (at the right side of the screen) is for opening new positions only. If an order is sent in the opposite direction to an open position, another position will be opened.

These are automatic orders that help protect your trades. Just set the price to your liking.and submit changes.

Stop-Loss limits potential losses, while Take-Profit secures profits when your target price is reached.

A pending order may not execute for the following reasons:

  • Insufficient funds: Your account did not have enough balance to open the position when the order was triggered. In this case, the deleted pending order will appear in your account history.
  • Price not reached: For pending Sell Orders, the bid price must reach your specified level. For pending Buy Orders, the ask price must reach your specified level.

Platforms

What platforms can I use with TSG?

Brokers supports MetaTrader 5 (MT5) — one of the world’s most trusted and widely used trading platforms.

You can access MT5 in three ways:

  • MT5 Desktop – full functionality, advanced tools, indicators, and expert advisors.
  • MT5 WebTrader – trade directly from your browser without installing any software.
  • MT5 Mobile App – available for iOS and Android so you can trade on the go.

All platforms give you fast execution, access to all available instruments, and seamless account synchronization.

To log in to your MT5 account, follow these steps:

    1. Open MT5 from the TSG Brokers website.
    2. If you don’t see the login box, click File → Login to Trade Account.
    3. In the login window, enter your Login and Password.
    4. In the Server field, select: TSG
      • TSG Brokers Real– for real trading accounts
      • TSG Brokers Demo– for demo accounts
    5. Choose MT5 as your platform and click OK.

You’re now logged in and ready to trade.

To place a new trade in MT5, follow these steps:

  1. Open the Order Window
    • Click “New Order” in the toolbar, or press F9 on your keyboard.
  2. Select your symbol
    • Choose the instrument (for example, EUR/USD, Gold, or NAS100) you want to trade.
  3. Set Order Type
    • For an instant trade, select Market Execution.
    • For a pending trade, choose Pending Order and set your desired price level.
  4. Enter trade details
    • Specify volume (lot size), Stop Loss, and Take Profit levels if needed.
  5. Execute the order
    • Click Buy or Sell to open your position.

Your trade will appear in the “Trade” tab at the bottom of your MT5 platform, where you can monitor or close it anytime.

To manually close an open order in MetaTrader 5:

  1. Open the ‘Terminal’ window at the bottom of your MT5 screen and locate the order you want to close.
  2. Right-click on the order and select ‘Close Order’, or double-click the position to open the Order window and close it from there.
  3. You can also close a trade instantly by clicking the ‘X’ icon on the far right of the position line.

If One-Click Trading is enabled, the order will close immediately without a confirmation pop-up.

If you’ve set valid Stop-Loss or Take-Profit levels, the position will automatically close once the market reaches one of those prices.

A pending order is an instruction to open a position automatically once the market reaches a price level that you choose in advance.

To place a pending order, open the main Order window and change the ‘Type’ field from ‘Market Execution’ to ‘Pending Order’.

This will display a drop-down menu where you can select the specific pending order type:

  • Buy Limit
  • Sell Limit
  • Buy Stop
  • Sell Stop
  • Buy Stop Limit
  • Sell Stop Limit

You can then set the entry price, Stop Loss, Take Profit, and (if desired) an expiry date and time for the order.

Remember the placement rules:

  • Buy Stops and Sell Limits must be set above the current market price.
  • Sell Stops and Buy Limits must be set below the current market price.

For Stop Limit orders:

  • When placing a Buy Stop Limit, the stop level is set above the current Ask, and the Stop Limit price is set below that stop level.
  • For a Sell Stop Limit, the stop level is set below the current Bid, and the Stop Limit price is set above that stop level.

To modify or delete a pending order in MetaTrader 5:

  1. Open the ‘Terminal’ window at the bottom of your MT5 screen.
    • Open positions appear above your account details.
    • Pending orders appear below them.
  2. Find the order you want to adjust and right-click it.
    • Select ‘Modify or Delete Order’.
    • Alternatively, double-click the order to open the Order window.
  3. In the Order window, you can:
    • Change the entry price at which the order will be triggered
    • Adjust the expiry date and time
    • Set or update Stop-Loss and Take-Profit levels
    • Or delete the order entirely

Once confirmed, your updated order will appear in the Terminal window with the new settings.

To set a Trailing Stop on a position in MetaTrader 5:

    1. Open a New Position
      • Click “New Order” in the toolbar, or right-click the instrument in the Market Watch tab.
      • If you need to find a specific symbol, press CTRL+U to open the Symbols window and select the asset you want to trade.
    2. Apply a Trailing Stop
      • After opening your position, right-click on the active trade in the Terminal window.
      • Select “Trailing Stop”.
      • Choose the number of points you want the Trailing Stop to follow behind the price.

A Trailing Stop automatically adjusts your stop-loss level as the market moves in your favor.

This helps you protect profits and limit losses, without needing to manually modify the stop-loss each time the price changes.